Our store General Item Return Policy - In most cases, items shipped from our store can be returned within 30 days after delivery or a refund can be requested after 30 days if a delivery date is not traceable or tracking information is not available. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
REFUND AND RETURNS ADDRESS:
105 S LaSalle St, Chicago, IL 60603, USA
30 DAY PRODUCT GUARANTEE
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
- Within 30 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
- We will review the claim and contact you if we need more information.
- If Approved, we will refund or resend the item, you may also be asked to return the product at our discretion.
Will I need to send the item back to Our store?
Only high value products need to be returned. High value is determined by our service team and is usually an item that cost $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our nearest return address. You will receive your full/partial refund once we have received and checked the product.
Refunds (if applicable)
Once your return if any is received and/or your claim is inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your local bank/payment provider.